A Note on Current Timing

We’re moving through an especially busy stretch right now, and you may see that reflected in slightly longer delivery times. Your patience truly keeps us going, and we’re grateful for it. Every order is receiving our full attention, and our team is doing everything we can to get your package to you without unnecessary delay.

How to Prepare for Your Delivery

There are a couple of practical things you can do ahead of time that often make the delivery experience smoother. When you’re coordinating the drop-off through the courier’s online tools, you might notice an option to specify a preferred safe location. If that feature is available for your shipment, it’s a reliable way to have your parcel left in a spot you trust, even when you’re away.

If your delivery requires a signature, we have a small tip that can help. Using a pen or a stylus on the digital pad tends to produce a much clearer result than using your fingertip. It’s a minor adjustment that can save a moment of frustration at the door.

If You Miss the Delivery

Not being home when the courier arrives doesn’t have to turn into a complicated situation. You can ask a friend or family member to collect the parcel on your behalf from the local Customer Service Point. The one essential detail is that they must present your identification when they pick it up. This simple step keeps the process secure and ensures your order still reaches you promptly, even if you couldn’t be there yourself.

Understanding Our Delivery Windows

When you see delivery estimates, it’s helpful to think of them as our best projections rather than fixed promises. We typically expect delivery to take between 2 and 7 days, with the overall shipping process spanning 7 to 15 days. These windows depend heavily on the courier’s current capacity, and factors like severe weather or unforeseen disruptions can occasionally push things beyond the expected range. The final stage of the journey rests with the delivery service, and while we always work toward those targets, we appreciate your understanding when circumstances outside our control cause a shift.

Thank you for being part of the Paelenne community. We’re committed to making every delivery as seamless as we can, and we’re here for you if you ever have questions along the way.